Forum Discussion

Anonymous's avatar
Anonymous
May 01, 2017
Solved

Microsoft Teams Giphy is not working/loading in Application or web?

Anyone else expierencing this? Just a blank prompt with a loading circle displays.
microsoft teams
  • Elissa Chambers's avatar
    Elissa Chambers
    May 01, 2017

    Current status: We're looking into recent update that may be causing an issue with the Giphy feature.

Dominik Schneider's avatar
Dominik Schneider
Copper Contributor
Apr 26, 2018
We too have this problem with animated gifs. In preview they are animated, but as soon as they are posted one just can see the first frame, when pushing the play button the gif goes black.
Amine Amrani's avatar
Amine Amrani
Copper Contributor
May 03, 2018
We have the exact same issue. Was the resolved ?

  • Dominik Schneider's avatar
    Dominik Schneider
    Copper Contributor
    May 08, 2018

    No, and it seems MS is not interested in a resolution :|

    • Amine Amrani's avatar
      Amine Amrani
      Copper Contributor
      May 09, 2018

      Hello,

      I have found a solution for it.

      You need to make sure you have the latest drivers as well as this windows update. 

       

      Intel Corporation - Display - 10/16/2017 12:00:00 AM - 20.19.15.4835
       
      https://www.catalog.update.microsoft.com/Search.aspx?q=20.19.15.4835 
       
      Should fix the issue. I've tried it in more than once device and it has worked. 
       
      Hope it works for you.
       
      • Dominik Schneider's avatar
        Dominik Schneider
        Copper Contributor
        May 09, 2018

        Amine, thanks for bringing me on the right track: when having a look a the device manager to update the graphics driver I saw that the notebook had a dedicated AMD graphics card enabled. As there was no newer driver for the Intel IGP I just disabled the dedicated AMD in the BIOS settings (because we don't need dedicated graphics) and voila, animated gifs in Teams work like a charm :)