Forum Discussion
MichelleDuru
Sep 01, 2020Copper Contributor
Microsoft Teams Freezes PC
I have observed that the Microsoft Teams desktop app freezes my HP laptop. This is the 3rd experience on this laptop and the laptop is newly purchased, running on Windows 10 Home edition, has a RAM of...
- Sep 01, 2020
Sounds like laptop specs. Have you tried calls with camera off? Using background picture/blur or together more consumes more processor power and that Graphics combined with only 4GB of memory isn't a very powerful combination. It will result using your disk for more memory which usually adds up on freezing the system.
You can also try Teams settings "Disable GPU hardware acceleration" to see if it helps.
bon08ify
Jul 02, 2021Copper Contributor
Hello, I had this issue for over 3 months after receiving a break-fix machine. IT at my company closed the ticket (4) times stating it was a Windows issue or in setting (going into hibernation but it wouldn’t wake up). They also made it sound like I was over-exaggerating; I wanted it fixed!!
This last tech finally was insistent with HP and found out it was a known problem with with the video card.
He swapped out the video card earlier this week, and I have not had any further issues.
I feel your pain. When it freezes there is no notification and everything is lost.
This last tech finally was insistent with HP and found out it was a known problem with with the video card.
He swapped out the video card earlier this week, and I have not had any further issues.
I feel your pain. When it freezes there is no notification and everything is lost.