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MaLuetke's avatar
MaLuetke
Brass Contributor
Dec 06, 2019

Microsoft Teams e-mail notifications (mentions, chat, etc.) not working

Hi,

 

I'm evaluating the notification features of Microsoft Teams. Unfortunatly notifications are not sent to users via e-mail. I double checked all settings in Teams, Admin-Center, etc., changed them, waited hours....nothing. It does not work in my trial tenant, in another production tenant, with internal users, guests, or any other account. No notification emails. A few weeks ago I got a notification email from a partner tenant about an missed chat. But since then nothing was in my inbox.

 

All other email notfications, invitations (Planner, Teams-Invitation, etc.) are working!

 

Has anyone else an similar issue?

 

Kind regards

Marc

email
Not working

8 Replies

  • MaLuetke's avatar
    MaLuetke
    Brass Contributor
    Dec 17, 2019

    "Team role changes" does not send emails yet,  but thats only a small issue. All other notifications are working

  • MaLuetke's avatar
    MaLuetke
    Brass Contributor
    Dec 17, 2019

    I tested the notifications a few minutes ago and it worked. Nothing changed in configuration. But it works in my trial tenant. I will check this and report if all notifications will be sent again.

    • MTSBob's avatar
      MTSBob
      Iron Contributor
      Dec 17, 2019

      Same  here MaLuetke - they seem to have started working again as they had been previously, no intervention or changes on our part. Fingers crossed. 

  • MTSBob's avatar
    MTSBob
    Iron Contributor
    Dec 12, 2019
    Also having this issue. It's critical for us, because we are guests in a number of orgs, and we rely on receiving email alerts when activity is posted in orgs that we're not currently logged into in the Teams app. The Teams app is *supossed* to show a red-badge count/alert on the icon for the other orgs, but it almost never does, and when we manually switch orgs, it's usually "surprise!" you've missed a bunch of stuff that you were never alerted to by any means.
  • adam deltinger's avatar
    adam deltinger
    MVP
    Dec 06, 2019
    Keep in mind that email notifications are only sent if you are inactive in Teams! Log out of teams or leave your computer for a period of time 5 min -> and send a @mention to yourself from someone else’s account
    • MaLuetke's avatar
      MaLuetke
      Brass Contributor
      Dec 06, 2019

      adam deltingerThanks for your suggestion. I followed all advices which can be found in other conversations. I was logged out for a few minutes, hours, and a day and still no email. I logged out from all devices, shut down all applications and still no email if someone mentions my account or leaves a chat message.

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