Forum Discussion
Microsoft Teams Direct Routing Partners UK Recommendations
Hi A client of mine wishes to move over to a VoiP services and Teams seems an obvious choice. However there's not native support for the Whisper, Barge & Listen functions you get with a lot of sy...
Hi,
Those features are to be found in Contact Centre solutions rather than out of the box within Teams. There are now a number of solutions that work with Direct Routing. The main 2 players I can think of are Anywhere 365 and Enghouse Interactive. There's lots of companies in the UK who have worked with both of these vendors that would be able to help you. Mine included...