Forum Discussion
Microsoft Teams Desktop on Mac Stuck in Login Loop
I’ve got this login loop after I logged in with me private MS account in Teams. I stucken in a login loop when I tried to log with my company account in Teams. Close your Teams application and go to $HOME//Library/Application Support/Microsoft/Teams in files browser and delete/move the Teams folder to Teams_old for example.
Start your Teams application, the Teams folder will created and the Login window appears.
For me it works, when I delete the $HOME//Library/Application Support/Microsoft/Teams folder after I was logged in with me private MS account.
Heiko
https://www.uvm.edu/it/kb/article/clearing-teams-cache/
Its a 5 step process:
1. Fully close Microsoft Teams.
2. Copy and paste the following into the Go to Folder box, then click Go:
~/Library/Application Support/Microsoft
3. Right click the Teams folder, then click Move to Trash.
4. Using Spotlight Search (accessed by clicking the magnifying glass on the macOS menu bar), enter “Keychain” and select Keychain Access. Search for Microsoft Teams keys in keychain. Within Keychain, search for “Microsoft Teams” to find the Microsoft Teams Identities Cache entry. Right (two finger) click this item and select the delete option, then close the Keychain Access app.
5. Relaunch Microsoft Teams. You should now be prompted to sign back into Teams.
I got this tip from a colleague who had this issue...he got this from another post and it worked for me.
"I found a tip to install this version for MacOS because this error occur when we change the password in a account MS365 and the validator Server is a ADFS not Azure.
https://statics.teams.cdn.office.net/production-osx/1.3.00.28778/Teams_osx.pkg
It an old version but when enter on temas choose the option update without logout."
computerninja This is the ONLY thing that has worked for me! I thought my issue was a new version of MacOS, but maybe it was a new version of Teams that doesn't play nice with OS 12.5.x.
How do you "when enter on teams choose the option update without logout."??
- Thank you so much for this. This was the only way to solve the issue on my Mac Mini M1!
Thank you so much! This worked for me! I did uninstall the old version with AppCleaner and deleted the related Keychain files. I then downloaded the old version and was then able to log in with my work account.
After that, I then reinstalled the newer version, and it was still connected to my work account. Very grateful!
