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Jared327's avatar
Jared327
Copper Contributor
Jun 10, 2020

Microsoft Teams crashes my entire Internet connection after starting a meeting

Strange problem here, that is tough to comprehend. First off I have a line-of-sight ISP that uses LTE service to broadcast Internet. So its not DSL/Cable, etc.  But the advertised speed is 60 mbps do...
microsoft teams
nbinney's avatar
nbinney
Copper Contributor
Nov 20, 2020

Has there been any solutions to this?  I have a user on a TPLink Archer A7 router with the same issue.  Teams meetings kill their internet connection and the only fix is to reboot their router.

 

I have only been able to find open threads without any answers. 

  • noornawaz's avatar
    noornawaz
    Copper Contributor
    Nov 20, 2020

    nbinney  The real problem was in my wifi adapter driver.

    I downloaded new driver which had a fix of this issue. I haven't faced the issue again.

    In my case wifi adapter was: Intel(R) Wireless-AC 9560 1600MHz

    Driver which fixed the issue WiFi_21.120.2_Driver64_Win10.exe

     

  • jeffn22's avatar
    jeffn22
    Copper Contributor
    Jan 26, 2021

    nbinneySame router, same problem here. However it ONLY seems to be an issue on the MacBook running teams - all other network clients continue uninterrupted (Win 10, NAS on linux, iPhone, Android).

     

    Following along!

    • mark_ros's avatar
      mark_ros
      Copper Contributor
      Jan 26, 2021
      Right, I use macbook pro with newest osx and updated ms teams. Didn’t have problems so far but suddenly it started crashing my network/internet while using teams meeting. My usb-c network adaptor seems to be the problem. teams meeting by using wifi no problem bur as soon as I plug in the usb-c adaptor the network crashes within a few minutes.
    • drewpg's avatar
      drewpg
      Copper Contributor
      Apr 02, 2021

      jeffn22 I had this problem when I used mobile version of ms teams on Android. Internet connection disappears right away after connecting to the call and appears after disconnecting. So you cannot call it as "router problem", it is straightly related to ms teams application.

  • nbinney's avatar
    nbinney
    Copper Contributor
    Apr 23, 2021

    nbinney After trying many different things, the issue stopped occurring after we replaced the customer's router with a different brand.  ¯\_(ツ)_/¯

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