Forum Discussion
Jared327
Jun 10, 2020Copper Contributor
Microsoft Teams crashes my entire Internet connection after starting a meeting
Strange problem here, that is tough to comprehend. First off I have a line-of-sight ISP that uses LTE service to broadcast Internet. So its not DSL/Cable, etc. But the advertised speed is 60 mbps do...
- Jun 24, 2020
Hello Jared327 This is something you'll definitely want to report to our answers.microsoft.com tech support site.
Bear7609
Aug 19, 2020Copper Contributor
I too have been experiencing this issue off and on for a couple months.
At first, I knew that something on my system was causing my WiFi to drop. It was dropping constantly, 3 to 8 times a day. So I used the Network Reset feature to see if that would help. Which it did not. Then I assumed it must have been something I installed, because the issue seemed to come out the blue - Teams and my WiFi had been working for months without any issues. So I went through and removed any software I had recently installed. This did not help.
I ran Windows Updates, Dell SupportAssist, Teams Updates, Office 365 updates, and Microsoft Store updates. Nothing changed.
As a last ditch effort, I used Reset this PC to wipe my system clean, erased everything. I am backed up in OneDrive, so why not? This seemed to help for a couple weeks, but my old friend is back.
I can run Teams just fine using my iOS devices (the only other devices I have Teams installed on) and that gets me through the meetings I need to be in. But I can't really run a meeting myself without the WiFi dropping.
My husband is using a Dell Latitude for his Teams meetings here at home and he has had no issues.
Another thing that makes this hard to pin down, is that our ISP drops out about twice a week. I have to check my iPad to see if that has been dropped from the internet to be sure.
My system info:
You have Microsoft Teams Version 1.3.00.21759 (64-bit). It was last updated on 8/14/20
Microsoft Windows 10 Home
10.0.19041 Build 19041
Dell Inc.
XPS 13 9360
x64-based PC
Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 2901 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date - Dell Inc. 2.13.0, 11/14/2019
Installed Physical Memory (RAM) - 8.00 GB
Killer Wireless-n/a/ac 1535 Wireless Network Adapter