Forum Discussion
Microsoft Teams Cloud Voice
msabat It's quite clearly defined in the article here -> https://docs.microsoft.com/en-us/microsoftteams/what-are-dial-plans
Service scoped is Microsoft's default dial plan.
Tenant scoped is your tenants default dial plan
User scoped is a plan you assign to a user.
@steven Thank You.
Another thing - In SfB on prem we have Response Groups configuration.
Do we have something like that in Teams Voice?
msabat we don't have response groups but you can typically achieve the same using either a Call Queues or a Call Group.
Yes but from documentation these don't work with direct routing
msabat You can use Auto Attendant and Call Queues with Direct Routing numbers. You have create a resource account and assign a DR-number to that resource account.
https://www.lync.se/2019/05/direct-routing-numbers-in-call-queues-and-auto-attendant/
