Forum Discussion
Microsoft Teams Calling API / Contact Center Options
I'm a big advocate for the O365 universe and I'm trying hard to convince the ExB in my company to move in that direction. Our current on-prem telephone solution (Avaya) needs to be replaced or upgrad...
Hello Thomas,
There is a solution called CC4Teams. This is a service which routes (SIP) calls to federated users (so your teams users). It is cloud based and offers IVR / Call Recording / Skill based routing etc.
You can take a look @ contactcenter4all.com