Forum Discussion
Microsoft Teams Blank White Screen
I had been using M$ Teams on my MacBook Pro (16-inch, 2021) with Apple M1 Max chipset for weeks and my prior MacBook Pro 2017 for over a year before this. All of a sudden, after some update, all I ge...
Same thing for me and a coworker, I've tried on a M1 Mac and 2 Intel macs, on all 3 machines it works on version 1.5.00.17261 but fails on 1.5.00.21551 or newer,
If I install back to version1.5.00.17261 it works https://staticsint.teams.cdn.office.net/production-osx/1.5.00.17261/Teams_osx.pkg
But as soon as it updates again it breaks
Unsure if it’s related but looking at the logs when trying to open the broken version it has
cat ~/Library/Application Support/Microsoft/Teams/logs.txt
-- error -- ssoerr - Failed to set cookie: SSOAUTHCOOKIE, Error: Error: Failed to parse cookie, Additional logs:
with no addition logs
If I open teams from terminal and redirect stderr using,
open /Applications/Microsoft\ Teams.app --stderr output.txt
it logs the following into output.txt,
(node:48083) UnhandledPromiseRejectionWarning: Error: Failed to parse cookie
at Object.t.cookiesSet (/Applications/Microsoft Teams.app/Contents/Resources/app.asar/main.bundle.js:1:691082)
at x.setCookie (/Applications/Microsoft Teams.app/Contents/Resources/app.asar/main.bundle.js:144:228276)
at /Applications/Microsoft Teams.app/Contents/Resources/app.asar/main.bundle.js:144:225622
If I install back to version1.5.00.17261 it works https://staticsint.teams.cdn.office.net/production-osx/1.5.00.17261/Teams_osx.pkg
But as soon as it updates again it breaks
Unsure if it’s related but looking at the logs when trying to open the broken version it has
cat ~/Library/Application Support/Microsoft/Teams/logs.txt
-- error -- ssoerr - Failed to set cookie: SSOAUTHCOOKIE, Error: Error: Failed to parse cookie, Additional logs:
with no addition logs
If I open teams from terminal and redirect stderr using,
open /Applications/Microsoft\ Teams.app --stderr output.txt
it logs the following into output.txt,
(node:48083) UnhandledPromiseRejectionWarning: Error: Failed to parse cookie
at Object.t.cookiesSet (/Applications/Microsoft Teams.app/Contents/Resources/app.asar/main.bundle.js:1:691082)
at x.setCookie (/Applications/Microsoft Teams.app/Contents/Resources/app.asar/main.bundle.js:144:228276)
at /Applications/Microsoft Teams.app/Contents/Resources/app.asar/main.bundle.js:144:225622
