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castrazozza's avatar
castrazozza
Copper Contributor
Oct 16, 2020

Microsoft Teams Black screen

The app just turn black when i start it. i tried to uninstall e reinstall, clear chache, change account ecc nothing worked. I can use it via web but not from the app
teams black screen
  • ChrisD1610's avatar
    ChrisD1610
    Mar 04, 2021

    castrazozza 

     

    A solution that works for me and does not require computer restart:
    1. Hit `Win+R` to open a console prompt.
    2. Kill all processes that have teams in their name with this command:

    taskkill /IM "teams*" /F

    3. Launch Teams.

David_Rounds's avatar
David_Rounds
Copper Contributor

castrazozza Work around until a fix is deployed is to use Task Manager to delete all Microsoft Teams processes running... then it works without rebooting.

Tim_J_E's avatar
Tim_J_E
Brass Contributor
Dec 15, 2020

Hi David. Yes, I tried that and it worked for me too. But without wishing to 'split hairs' I think you mean "end tasks" in the Task Manager, yes ? Deleting sounds a bit too permanent ! 😉

  • TJones7070's avatar
    TJones7070
    Copper Contributor
    Jan 07, 2021

    Tim_J_E I have this issue on my Surface anytime I undock and then re-dock my device (especially if it goes to sleep, or runs out of battery.... which doesn't take all that long these days!)

     

    I find that "End Task" is the best workaround as well.  I'm guessing it has to do with how the program operates in the background.  Teams has its struggles, but overall, so much better than Skype.

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