Forum Discussion
MathewSBB
Apr 04, 2020Copper Contributor
Microsoft Teams - Android App Server Error
Hello,
I get an error through the Microsoft Teams Android App. I am wondering if anyone gets this error also? or if anyone has had this issue before and knows a solution. I have sent an error report through the teams app and await their reply.
Currently using a Samsung Galaxy Note 8, with up to date Teams app installed.
I do not get this error through a web browser, or when logging in through an Ipad with ios teams app.
I do get this error when logging in with a different android device.
I do get this error when installing a previous version of the app.
I can still download the file (using the 3 vertical dots) externally.
I am also in another Organisation, when using this organisation this error does not show up. PDF files open with no issue. This to me would suggest the organisation setting/security is different.
I have attempted the following
- Cleared Cache (app).
- Reset database (app).
- Clear temporary files (app).
- Remove myself from all teams and rejoin the teams.
- re-install app.
- log out and log back in.
I have attached the error screen shot.
I am an admin of the organisation, so I have access to everything.
Any thoughts or suggestions would be appreciated, as I am running out of things to try.
Thank you.
If there is somewhere else I should post this, let me know.
- MathewSBBCopper Contributor
*Update*
I tried creating a brand new team, so the file path is new. Problem still occurs.
Tested Png and Jpeg files - open within the teams app with no error.
All other file types tested cause the error (PDF, Word, Excel, mp4, mp3)