Microsoft Team Synchronization Issue

Question

Recently we are getting feedback from users on the synchronization issue on Microsoft team between application, web and mobile.

There are 2 scenario that was happening to the user as given below.

User can received the message from other user via web and mobile but not in application.
When user switch with their tenant, the notification message was popped up but no message was shown on the chat banner.

surya_pammi · Answer

frankson-ng&nbsp;: Please update the version number of Teams Appication that is being used

frankson-ng · Answer

Surya_Pammi : Thank you for your reply. User are in latest version on Teams App as shown below.Teams version : 1.4.00.22472 (64-bit)

surya_pammi · Answer

May I know if any antivirus software installed on End user machines ? If so please let me know the software and version

frankson-ng · Answer

Thank you for your help. Our user are using anti-virus software for Cylance Protect version 2.1.1564.40.

surya_pammi · Answer

frankson-ng&nbsp;:&nbsp;Kindly once check if there are any exclusions added so it is blocking MS Teams. Also please try clearing Cache in following locations for one of the users and validate if the issue is fixed.%AppData%\Microsoft	eams\application cache\cache%AppData%\Microsoft	eams\blob_storage%AppData%\Microsoft	eams\databases%AppData%\Microsoft	eams\cache%AppData%\Microsoft	eams\gpucache%AppData%\Microsoft	eams\Indexeddb%AppData%\Microsoft	eams\Local Storage%AppData%\Microsoft	eams	mp%LocalAppData%\Google\Chrome\User Data\Default\Cache%LocalAppData%\Google\Chrome\User Data\Default\Cookies%LocalAppData%\Google\Chrome\User Data\Default\Web DataInternet Explorer Temporary Internet FilesInternet Explorer CookiesPlease mark this as Best response if it helps resolving your issue

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Microsoft Team Synchronization Issue

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