Forum Discussion
Microsoft Team Synchronization Issue
Recently we are getting feedback from users on the synchronization issue on Microsoft team between application, web and mobile. There are 2 scenario that was happening to the user as given below. ...
frankson-ng : Please update the version number of Teams Appication that is being used
Surya_Pammi : Thank you for your reply. User are in latest version on Teams App as shown below.
Teams version : 1.4.00.22472 (64-bit)
Teams version : 1.4.00.22472 (64-bit)
- May I know if any antivirus software installed on End user machines ? If so please let me know the software and version
- Thank you for your help. Our user are using anti-virus software for Cylance Protect version 2.1.1564.40.
Kindly once check if there are any exclusions added so it is blocking MS Teams. Also please try clearing Cache in following locations for one of the users and validate if the issue is fixed.
%AppData%\Microsoft\teams\application cache\cache
%AppData%\Microsoft\teams\blob_storage
%AppData%\Microsoft\teams\databases
%AppData%\Microsoft\teams\cache
%AppData%\Microsoft\teams\gpucache
%AppData%\Microsoft\teams\Indexeddb
%AppData%\Microsoft\teams\Local Storage
%AppData%\Microsoft\teams\tmp
%LocalAppData%\Google\Chrome\User Data\Default\Cache
%LocalAppData%\Google\Chrome\User Data\Default\Cookies
%LocalAppData%\Google\Chrome\User Data\Default\Web Data
Internet Explorer Temporary Internet Files
Internet Explorer Cookies
Please mark this as Best response if it helps resolving your issue