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rcushing's avatar
rcushing
Copper Contributor
May 19, 2020

microsoft admin center: Not all users are showing up

We are using AD Connect to sync user to Office 365 for users in two different domains.  When we assign licenses or add members to a team, we can do so for users in both domains.  However, when viewin...
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ChrisHoardMVP's avatar
ChrisHoardMVP
MVP
May 20, 2020
Hi rcushing

Hope you are well.

A few questions

1.) All the DNS settings for the domain correct in the Microsoft 365 admin centre and the domain is validated?
2.) All the users on the second domain actually appear in Teams itself?

There is restrictions on the Teams platform which means that it may take 24-48 hours for a user to show up in the Teams Admin Centre once they have been added due to the explosion in growth on the Teams platform. However, if it has surpassed this time I would recommend to raise a ticket to Microsoft Support. Assuming all the settings are correct for both domains (I.e. the second is setup like the first) then they ought to appear in there

Hope that answers your question

Best, Chris
rcushing's avatar
rcushing
Copper Contributor
May 20, 2020

Hi ChrisHoardMVP 

 

Yes to both of your questions Chris.   As for the timing, the users of both domains were add several weeks back.  We only just noticed that many of them are not showing when we went to apply a custom policy to them via the Admin Center.   Any other thoughts on what to check?

 

Thanks.

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