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jeaninek's avatar
jeaninek
Brass Contributor
Mar 24, 2020
Solved

Microphone problems in Teams app

Hi all,   When I use the Teams app, I have problems with my microphone when I wear my earphones. The other people in the conversations can't hear me. I tried it several times now. When I join the m...
Microphone
microsoft teams
  • kevenA's avatar
    kevenA
    Aug 11, 2020

    jeaninek 

    This is what worked for me.
    I am using a USB microphone.
     
    I found this strange behavior. When I click on "Show device settings" in the "More actions" menu. 
    The mic will not work. It's bugged.
     
    However, when accessing the device settings from the icon.

     

    Then
     
     

     

    The microphone will work normally.
    I'm not sure why this happens. This is what I've found. 
     
    I hope It helps. 
jeaninek's avatar
jeaninek
Brass Contributor
Jun 03, 2020
just for my interest:

* which windows version do u have?
Windows 10
* which hardware do u have? vendor? model?
Lenovo Thinkpad
* external / internal microphone?
Both: laptop microphone and earphones microphone
Dick_Grady's avatar
Dick_Grady
Copper Contributor
Jun 03, 2020
I'm using Windows 10
Lenovo Thinkpad T430
Internal Microphone
  • salihzett's avatar
    salihzett
    Iron Contributor
    Jun 03, 2020

    thx guys, so @jamesangelesnd and I have this issue for a colleague with:

    * Huawei Mate Book
    * Win10 Business
    * Internal and external 

     

    so we have nothing common...

     

    Which Teams version do u have?
    It is manually installed or with Intune or any other management tool?

    • BryanBizarro's avatar
      BryanBizarro
      Copper Contributor
      Jun 03, 2020

      salihzett 

       

      Hi, i have the same problem with a Desktop PC.

      I have wired headphones and Teams App in Windows does not ear my voice, but when i use a browser (EDGE) and other applications the microphone works well.

       

      * Windows 10 Pro (1903)

      * External microphone

      * Teams version 1.3.00.12058

       

      • salihzett's avatar
        salihzett
        Iron Contributor
        Jun 03, 2020

        BryanBizarro jeaninek Dick_Grady mms19 

        Did u install Teams manually or with management applications such as Intune?
        Also: is your windows device managed with Intune or any other management system?

         

        So it is not the Teams or Windows version, i cant believe it is the hardware, because all other applications and the teams web application works so far.

        Maybe it is a special audio codec version somewhere deep in Teams... 

        but also maybe it is related to Intune. So we are using Intune, but we have only one user with this issue.