Forum Discussion

Copper Contributor

Sep 21, 2020

Solved

Microphone issue

Hello everyone, I have a problem with the microphone and the Microsoft Teams App. Whenever I try to turn on the microphone during a meeting, my PC crashes. This happens even when I try to change ...

microsoft teams

HenryPhillipsNimbitech
Sep 21, 2020
Hi MaxMe96

I have had similar issues with Web Cams but basically for the type of issue you are experiencing I would not be targeting the Teams app in my troubleshooting.

But more the hardware device itself or namely the Drivers of the device.

So in the first instance I would ensure that you have the most up to drivers installed for your Microphone and see if that helps.

Also see if around the time of the crash, if anything more useful error message wise occurred in the event logs by going to Start > Run > eventvwr

You could also right click the Teams icon in the System Tray (Bottom right hand corner) and do a get logs.

Thanks

Henry

HenryPhillipsNimbitech

Bronze Contributor

Sep 21, 2020

Hi MaxMe96

I have had similar issues with Web Cams but basically for the type of issue you are experiencing I would not be targeting the Teams app in my troubleshooting.

But more the hardware device itself or namely the Drivers of the device.

So in the first instance I would ensure that you have the most up to drivers installed for your Microphone and see if that helps.

Also see if around the time of the crash, if anything more useful error message wise occurred in the event logs by going to Start > Run > eventvwr

You could also right click the Teams icon in the System Tray (Bottom right hand corner) and do a get logs.

Thanks

Henry