Forum Discussion
CosmeBenito
Apr 28, 2022Copper Contributor
Microphone frequently "cuts off" when other people are talking
I use Microsoft Teams all day in a 4-5 people call and my microphone frequently stops working when someone else is talking. It can get quite annoying and I've been unable to figure out the cause of t...
VincentDal
Apr 28, 2022Brass Contributor
I have to say the headset is not certified for teams, but you surely know that.
You are right, it's not the problem, but i think the soundcard might be.
Teams certified headsets use USB, and are required to be full duplex (meaning both sides of a call can talk at the same time). Typical soundcards using jack inputs however, are often simplex, meaning whenever sound is inbound, your mic is "cut off".
I'm still assuming here, but it looks like that may be the problem.
Question: that co-worker with the same gear, does he also use the same PC and the same sound-card? If he doesn't that is where your problem lies.
All this being said, i can't understand why that would differ between ecosystems used.
You are right, it's not the problem, but i think the soundcard might be.
Teams certified headsets use USB, and are required to be full duplex (meaning both sides of a call can talk at the same time). Typical soundcards using jack inputs however, are often simplex, meaning whenever sound is inbound, your mic is "cut off".
I'm still assuming here, but it looks like that may be the problem.
Question: that co-worker with the same gear, does he also use the same PC and the same sound-card? If he doesn't that is where your problem lies.
All this being said, i can't understand why that would differ between ecosystems used.
Dio92
Feb 07, 2023Copper Contributor
Multiple people speaking using Microsoft Teams and Logitech Rally Plus with WIndows 10/11 not working fine, cut off the mic sometimes.
- PretzelPeteJul 03, 2023Copper ContributorSo this issue started cropping up for me today. It seems to ONLY happen in the Windows app (on latest Windows 11). Zoom works finer. BROWSER TEAMS works fine.
My equipment: RME Fireface UCX (expensive audio interface) https://www.rme-audio.de/fireface-ucx.html
Using a Rode mic.
This is perplexing and annoying . . . tried different inputs. Same issue.- DrStefanJun 01, 2024Copper Contributor
PretzelPeteI have solved a problem with Voice Meeter cutting out regularly during audio playback by disabling Auto Restart Audio Engine on the menu.