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ToniS290's avatar
ToniS290
Copper Contributor
Jun 27, 2022

Microphone automatically mutes when called User picks up

Hello,

 

I have a weird issue with one teams user. Whenever he calls someone via Teams (no PSTN), and the called person picks up, the Mic of the user that called gets automatically muted. 

It does not happen, when he gets called, and it also only seems to be happening when using the Desktop Client.

I tried clearing his Cache which resolved the issue for a few days before it reoccured. Reinstalling the Client also did not help.

I saw this post -> https://techcommunity.microsoft.com/t5/microsoft-teams/1-1-calls-user-is-muted-as-soon-as-pstn-ringing-starts/m-p/2866611 which might be related, since there are a lot of recent complaints. 

 

I am thankful for any advice.

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