Forum Discussion
Mark_Kirschenmann
Dec 03, 2020Copper Contributor
Messages Disappearing on Microsoft Teams.
For some reason, I logged on to Team after receiving a message about someone messaging me in a chatroom. when I log on to see the message, the message wasn't there for some reason. I looked and not...
Jschm001
Dec 03, 2020Copper Contributor
I have not seen this issue yet. Are you using the desktop client for Teams? If so, are you able to duplicate the issue logging into Teams on the web (teams.Microsoft.com/go)?
If you cannot duplicate the issue using the web version of Teams, I would say there is something going on with your desktop client and you may want to try to clear the cache from Teams.
- Exit Microsoft Teams client by right-click on Teams from the icon tray and select Quit, or run Task Manager and select Microsoft Teams, and then select End Task.
- Open File Explorer and type in %appdata%\Microsoft\Teams.
- When you are in the directory, you must remove the files in the following folders.
- Application Cache - %appdata%\Microsoft\Teams\Application Cache - Application files, cached CDN files ( JS,CSS, etc ) Locations
- Blob_Storage - %appdata%\Microsoft\Teams\Blob_Storage (If there)
- Cache - %appdata%\Microsoft\Teams\Cache - Web Cache for Electron(Images, JS files, Cookies, Profile Photos)
- Databases - %appdata%\Microsoft\Teams\databases
- GPUCache - %appdata%\Microsoft\Teams\GPUCache
- LocalStorage - %appdata%\Microsoft\Teams\LocalStorage
- Tmp - %appdata%\Microsoft\Teams\tmp
4. Restart the Teams client.
I hope this works out for you.
shashankk96
Jul 14, 2021Copper Contributor
Jschm001 thanks, I have followed the steps you have mentioned, now I lost more messages than before. Luckily they are available on Teams web.
Pernille-Eskebo what is wrong with Teams? fix this ASAP.