Forum Discussion
@Mention a Team from Another Team
The guys are right that you can't @ mention teams outside of the one you are in.
The only other workaround I can think of, in addition to what ChrisWebbTech has said, is to use Copy Link to put the initial post into another Teams channel (assumes you have access to the Tech Team).
Example:
1. From within your Marketing channel, find a post you want to alert the Tech Team about, click onto … > Copy Link.
2. Paste it into a Tech Team Channel (e.g. General) and @ mention Tech Team, put some detail to describe the link, and post it when ready.
The Tech Team should be able to see your message and the original post.
If your members cross pollinate both Teams as Chris has suggested, this should work (Note: I have not as yet tested to see if it works if you are not in that team as it hasn't been a requirement for my company per your scenario).
Hope that helps in some way?
Best wishes
Damien
Every idea helps in some way. The main goal is that I am part of the Tech Team and because I create all the Teams (we're still rolling it out) so I'm a part of a lot of Teams. Trying to pay attention to all the different Tech channels in the other Teams is a bit cumbersome and end users are still learning how to do things @mentions are a new concept that they may or may not ever grasp. If they @mention the channel everybody in the Team will see the alert when only the techs need to see it and if they @mention a specific tech than only that tech will see the alert.
- Out of curiosity, how large is your organisation?
How you govern your use of Teams in these early stages is critical to the long term success.
Sometimes having too many teams and overlap of tech channels everywhere can be a problem versus say just having a Tech Team (group) itself and having all staff added to this Team by default so they can leave messages.
Depends on a few factors though.Not very big. Maybe 200 employees. Yeah I'm trying to get it right now since if it actually gets adopted changing things later will be tricky. The real answer is to not do this and teach people to submit issues through our ticketing system.
I'm also on the tech team for my company we have the same issue although no one submits tickets via Teams as they usually use email, instant messaging and calls (Skype and/or Teams), or come up in person for help.
*Maybe* as a thought you could put a web tab with a link to your ticketing system into each General channel if you really wanted to go down that road.
Otherwise as you say, I'd be pushing them to the ticketing system and staying off teams unless you use it to communicate with the staff member when actioning a ticket?
Since you only have 200 staff, you are in the sweet spot for shaping this so maybe have a think about how you want to build your governance for this moving forward.
Sounds like you are heading in the right direction!
Cheers
Damien
- Channel @channel mentions will not mention the entire Team, it will only mention anyone that has the channel as a favorite. So people can manage if they want these @mentions or not. You used to be able to see who favorited a channel on the channels tab in Teams but for whatever reason they removed this awhile ago. Also @general channel will mention the whole team since you can't favorite that channel.
They are working on the ability to see who favorites or "joins" a channel in the near future, I think before year end so that will be nice to have again to know who gets a channel mention, but channel mentions are great way to control mentions to sub groups of people in a team. And in your case if you have multiple groups you want a shared Team for those groups and you can make use of this channel mention method to pinpoint different groups in channel mentions.
