Forum Discussion

CatherineHawthorne

Copper Contributor

Apr 05, 2019

Making Skype calls to external users from Teams

Hi We have teams enabled in our office 365 business premium package. We are able to message and make video calls internally. In the teams and SFB admin centre we have both external and guess ac...

microsoft teams

CatherineHawthorne

Copper Contributor

Apr 05, 2019

Thanks Linus. Yes it is enabled (as is guest access) but no joy :(

MVP

Apr 05, 2019

Do you get the option to search for the external contact? And do you have the same problem from web client teams.microsoft.com?

BirgerGJ
Copper Contributor
Nov 01, 2019
LinusCansby

i have same problem. i get this search external for user. but when i press it nothing happens
- ChrisWebbTech
  MVP
  Nov 01, 2019
  There is an issue with starting new external chats right now, I think they are rolling out v2 federation, but not sure, going to see if I can find out some info on this, but I cannot start any new external chats right now myself either.
- LinusCansby
  MVP
  Nov 01, 2019
  BirgerGJ Are you cloud only or do you have a Skype server environment? What coexistence mode are you running in?
  - CANDEman403
    Brass Contributor
    Oct 09, 2020
    LinusCansby BirgerGJ I believe it is all to do with the coexistence mode of your Teams tenant.
    We have a similar situation and I can't wait for our users to be able to communicate with skype consumer contacts. But until we put our tenant in to TeamsOnly mode this will not happen for us.
    We also need to point our DNS pointers away from our skype for business provider (our SIP addresses are being used for skype for business in the public DNS).

Resources