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RichBaldry's avatar
RichBaldry
Brass Contributor
Apr 06, 2020

Mac Teams Client - Main Teams window stops displaying after a few days

I have been running Teams client on my Mac for over a year now, through various updates and versions both of the Teams client and of MacOS. I'm currently on MacOS 10.14.6 and Microsoft Teams Version ...
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User Interface
_Diba_'s avatar
_Diba_
Copper Contributor
Oct 19, 2020
Forgot to mention that on my machine this occurs 1-4 times during a work day, so I miss messages quite often.
PeterRising's avatar
PeterRising
MVP
Oct 19, 2020

_Diba_ 

 

Hi, are you on the latest version of Mac OS and have Teams fully up to date?

  • _Diba_'s avatar
    _Diba_
    Copper Contributor
    Oct 20, 2020

    PeterRising 

    Hi, Peter 

     

    Mac OS is 10.15.7 

    Microsoft Teams was 1.3.00.24758 - now 1.3.00.15561

     

    For essentials like OS and Office related things my machine is controlled from my university's IT department, so many updates are forced... i.e. I assume  managed deployment of Teams, and that it is part of the Office 365 we all have to use, but actually I don't know.

     

    In addition, all IT managed machines come with a preinstalled "software center" (a Google/Fabric/Jamf thingy) we are supposed to use for SW downloads. Here I spotted a Teams SW too - apparently not previously installed as it read "Install" (I must have obtain the Teams version 1.3.00.24758 instance via other means, which I regreattably don't recall). And so I installed this to see of it was a newer version (Software Center had no information on version number).

     

    All in all, I will have to wait a day or two to tell you if the problem persists.

     

    I sorry to exhibit such bad debugging behaviour... 😔

    • PeterRising's avatar
      PeterRising
      MVP
      Oct 20, 2020

      _Diba_ 

       

      This is a really detailed explanation - thank you.  Not bad debugging at all!  :smile:

       

      So your Mac is bang up to date,  I have Teams version 1.3.00.26266.  

       

      Have you talked to your IT Team about the issue?  Could be something else on the Mac is causing the issues perhaps.

      • _Diba_'s avatar
        _Diba_
        Copper Contributor
        Oct 28, 2020

        PeterRising I have just realised that unfortunately the problem still persists - despite my is Teams 1.3.00.26266 (it was updated on 23/10/2020, i.e. three days after our last interaction).

         

        I haven't involved my IT team yet. Partly because I prefer to talk F2F, which I can't right now (I work from home due to corona restrictions), partly because I have other challenges with my Mac, that I would rather prioritise (challenges I am also hesitant to talk to my IT team about - they are pretty Windows-centric 😁). 

         

        I suppose I jumped into this discussion just looking for a "quick fix" if there happened to be one - which doesn't seem to be the case. So, I guess I will just live with this mildly irritating phenomenon 😜

         

        Thanks for taking an interest 🙏🏻

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