M1 Macbook Pro - Monterey - Teams Calls Consistently Disconnecting

Hello! I have both a personal M1 ( Max ) Macbook and a work issued M1 ( Pro ) Macbook, and have noticed on both that with a fresh install of teams, running against Apple Silicon, Rosetta, running...

Apple Silicon

BUG

calls

Macbook

microsoft teams

Networking

Jan_Steberl
Dec 02, 2022
Dominic_Jomaa, sorry to hear you experience this issue. Can you please try to check for latest Teams client updates and restart the app? https://support.microsoft.com/en-us/office/update-microsoft-teams-535a8e4b-45f0-4f6c-8b3d-91bca7a51db1. If the issue continues, can you please open a support ticket and follow the steps provided by support team so the team can investigate it? Thank you.

anduain

Copper Contributor

Jan 17, 2023

Dominic_Jomaa -

Curiously I have this problem almost every time I hang up after a Teams conversation.

The call works perfectly fine, headset and keyboard have no issues during the call but when the call is disconnected then the Bluetooth devices are disconnected for about 6 seconds, then reconnect.

Doesn't happen with Google, Chime, Zoom, Webex - only MS Teams (Mac).

I've deinstalled and reinstalled, even did a full reinstall, due to a new laptop, same issue.

anduain
Copper Contributor
Jan 19, 2023
For information - this problem does not occur on the WebApp.

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M1 Macbook Pro - Monterey - Teams Calls Consistently Disconnecting