Forum Discussion

Copper Contributor

Dec 21, 2022

Logitech TAP Scheduler Teams panel - "Your current license is not supported on this device"

Since the last update of CollabOS, 1.8.179, our Logitech TAP Scheduler devices can no longer access Teams. The main Teams Room Windows devices still functions as expected. When logging on at the Sch...

microsoft teams

DonaemouS

Copper Contributor

Oct 24, 2023

Here the Tap IP is working as well, but we get an error with the Rally Bar now, where the Tap IP is showing to change the service provider to use the Rally Bar: AKA, move to another platform like Zoom or others, cause with this license is not working. This is the 4th different license we tried. Microsoft Business Essentials (runs smoothly on 2 conference rooms in the same tenant), Microsoft Teams Rooms, Teams Rooms Pro and even M365 Business Standard... WTH Microsoft or Logitech, who is working against?!?

JohnDoe06

Copper Contributor

Oct 24, 2023

DonaemouS MaartenvandeWiel

Hey, an update on my findings and how we moved on.

We've found that the compatibility of our devices with Microsoft licensing is contingent on firmware. Every device that hadn't been updated with the latest firmware worked flawlessly. However, upon upgrading the firmware, we encountered licensing roadblocks that prevented further use of the devices.

Logitech, unfortunately, didn't provide us with the option to revert to the previous firmware when we were still trying to diagnose the problem.

I've opened a separate ticket with Microsoft to challenge their decision to restrict access to the basic check-in panel feature. It's particularly frustrating because competitors offer equivalent functionality at a much lower cost, yet Microsoft has not responded to my queries.

We now use a third-party service.

Deleted
Dec 15, 2023
Zeyron Im having the same issue. I have conference rooms that use 2 Tap Schedulers, I applied the Pro license but only 1 Tap scheduler will sign in.
Zeyron
Copper Contributor
Nov 02, 2023
drewferors
I have added shared license but it still doesn't work. Do you have it combined with Basic license or solo? NExt step is pro, but seems like an extreme cost for something basic like this.
drewferors
Copper Contributor
Oct 26, 2023
I've just been wrestling with this also.
When the firmware upgraded they all stopped working.
I had to get the "Microsoft Teams Shared Devices" license added to our tenant for it to work.
Saves the larger cost of the pro teams license. But it still costs a bit.
We dont run anything teams based in room, just the TAP Scheduler outside the room