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Logitech Rally/Tap with Windows. Devices stuck on blank screen after nightly reboots
We recently deployed Teams Rooms devices across our org. We have about 60 devices currently, all Rallybar w/ Tap and Intel Nuc. I've notice that randomly some devices will get stuck at a blank black ...
Hey everyone. I forgot to post the workaround we found that actually seems to be working. It seems like the culprit is the Intel Irix Xe Graphics driver. Version 30.0.101.1191 seems to be faulty and causing our issues. We went into device manager, opened up the Intel Irix Xe Graphics driver and then clicked on Roll Back Driver. This brought us to version 27.20.100.8935 and corrected the issue.
However, Windows update will try and reinstall version 30.0.101.1191 so we had to apply local policies on each Nuc so that Windows wouldn't install drivers automatically.
Computer Configuration > Administrative Templates > Windows Components > Windows Update > Do not include drivers with Windows Updates.
We also applied a local policy so that the automatic updates would apply on a schedule that works on our business needs.
Computer Configuration > Administrative Templates > Windows Components > Windows Update > Configure Automatic Updates
However, Windows update will try and reinstall version 30.0.101.1191 so we had to apply local policies on each Nuc so that Windows wouldn't install drivers automatically.
Computer Configuration > Administrative Templates > Windows Components > Windows Update > Do not include drivers with Windows Updates.
We also applied a local policy so that the automatic updates would apply on a schedule that works on our business needs.
Computer Configuration > Administrative Templates > Windows Components > Windows Update > Configure Automatic Updates
We had the same problem with Logi Rally Bar Mini. We ere confirmed by Logitech Iris driver version 30.xxx has issues so rolled back to 27.xxx and that resolved the issue.
Since then intel has updated the Driver version to 31.xxx and we applied that per Logitech and seems working now too.
Below is the link to the latest driver
https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html
Since then intel has updated the Driver version to 31.xxx and we applied that per Logitech and seems working now too.
Below is the link to the latest driver
https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html