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AnthonyMakkaroni's avatar
AnthonyMakkaroni
Copper Contributor
Aug 12, 2020

Login problems via desktop app and web browser

when I want to login with my Microsoft Account to join teams via friends and family. I always get the message: You are not yet on teams, ask your organization to register. But I'm already registered...
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microsoft teams
AnthonyMakkaroni's avatar
AnthonyMakkaroni
Copper Contributor
Aug 13, 2020
Hi Henry,

thx for your answer. I’m trying to access with my domain account. On my mobile app everything works with my domain account. Only the desktop app says I’m not registered.
HenryPhillipsNimbitech's avatar
HenryPhillipsNimbitech
Bronze Contributor
Aug 16, 2020

Hi AnthonyMakkaroni 

 

Sorry for the delay in responding. I keep thinking on this and the bit that throws me is that you say the account that is in question, is working as expected via the mobile app.

 

I am thinking that by default the teams desktop app will usually try and authenticate you via your same login as you logged onto your PC. And I can only think that perhaps you possibly have a personal account that has an alias of your work account.

 

So if this is the case I would go to say outlook.com and ensure that there is no associated with your work account, as if that account was used for Free Teams setup you could encounter this issue.

 

It might also be worth trying the web version via Teams.Microsoft.com

 

You could also check out: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_teams-mso_o365b/error-at-login-youre-not-on-teams-yet-but-you-can/a4a1ab17-bb79-492f-8e6f-221ec50adcc5

 

Thanks

 

Henry

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