Forum Discussion
Login error after deleting Teams "org"
Lucas_Duarte- No, I didn't find a solution. I did find that I can use Teams if someone else with an account invites me to a meeting. But to do that I sometimes have to copy and paste the link into my browser rather than just clicking on it. In terms of using a Teams account of my own to set up meetings etc - I still can't do that because of this login issue. No help at all available from Microsoft unfortunately. Any further ideas would be welcome. Meanwhile I am having to use Skype, Zoom, Jitsi or Google Meet if I need to set up a meeting.
Hello everyone, after facing this "can't login after delete problem" i figured out somehow to fix it; i had 2 colleagues accounts that couldn't login after deleting organization, so i wasn't able to add them into my organization and after some attempts i did it.
- Access with admin e-mail organization (same used to delete org): https://account.activedirectory.windowsazure.com/r#/manageMembership?
- Add member – he’ll be invited as external user;
- Check user e-mail and accept invite;
- You will be able to login into Teams as a guest member;
- In Teams – using admin account: remove user guest from org;
- Copy org invite link;
- Access the invite link with the user account, fill form and submit;
- Go to admin e-mail and approve access (open “accept” link in the new tab)
- Teams will open, then approve access;
- You will be able to see the user in the org member list;
With admin account, in the Azure Directory you are able to remove members and set someone as an owner;
We're having this issue too and I can't find a resolution.
- We were invited by an org as guests to their teams service to be able to chat with their users.
- They decided to end their service subscription and completely close their entire Microsoft org before removing me as a guest.
- Now when I get any teams invite to a meeting from any other org, every time I log in it gives the error:
Sign in
Sorry, but we’re having trouble signing you in.AADSTS50020: User account 'email address removed for privacy reasons' from identity provider 'live.com' does not exist in tenant 'ACME' and cannot access the application '5e3ce6c0-2b1f-4285-8d4b-75ee78787346'(Microsoft Teams Web Client) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
Troubleshooting details
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Request Id: 9c1b6596-7d78-40c0-a1d1-5bb0d59a3900
Correlation Id: b55c3382-e683-4465-8395-96432c47ce5b
Timestamp: 2023-06-21T18:25:31Z
Message: AADSTS50020: User account 'email address removed for privacy reasons' from identity provider 'live.com' does not exist in tenant 'ACME' and cannot access the application '5e3ce6c0-2b1f-4285-8d4b-75ee78787346'(Microsoft Teams Web Client) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
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