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Sylvester-'s avatar
Sylvester-
Brass Contributor
Jan 06, 2021

Live Event engagement report - blank participant ID fields

Dear community,   I have been searching the internet to find an answer to explain why in the Microsoft Teams Live Event engagement reports some rows do not show any participant ID's. I get question...
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Skedia's avatar
Skedia
Copper Contributor
May 05, 2022

Sylvester- 

 

I am dealing with this issue and it is causing a lot of problems.  Do you have an update?

  • Sylvester-'s avatar
    Sylvester-
    Brass Contributor
    Oct 24, 2022

    Skedia and RuchikaDhunna , unfortunately, I have no update on this. On Microsoft's support pages I can only find "Depending on the live event settings and the participant, this may be blank" (see https://support.microsoft.com/en-us/office/get-an-attendee-engagement-report-for-a-teams-live-event-b3101733-2eda-48a6-aeb3-de2f2bfecb3a) .As we haven't had any questions on this from our users, we have not investigate the cause any further. Maybe Microsoft support tickets can help you find out the reasons why in some of the engagement reports, fields appear blank.

     

    With kind regards,

     

    Sylvester

    • Jen_Unser's avatar
      Jen_Unser
      Copper Contributor
      Mar 21, 2023

      Sylvester- has there been any movement on this? For both the examples when an event is set to Org Wide (so users would be signing into Teams with their Office 365 accounts and names/emails should be automatically captured) as well as Public events (where we have customers/prospects joining a meeting, and may want to follow up with an email).

       

      This is really frustrating and provides an incomplete picture of who actually attended a Live Event, which previous posters have mentioned may have bigger consequences (e.g. being counted for training or accreditation, customer sales, etc).

       

      Any update is appreciated! 

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