Forum Discussion
Live Captions Not Working
Hi, we have been using the live captions functionality in team meetings as a member of our team has need of the service to partake. It was working fine with no issues until very recently, where now i...
Hi,
So I guess you still have the option to start it? Is it the same for all users or just one or two? Could be an ongoing incident so report it to Microsoft Support. I tested it in one american tenant and one European tenant now and it worked in both.
So I guess you still have the option to start it? Is it the same for all users or just one or two? Could be an ongoing incident so report it to Microsoft Support. I tested it in one american tenant and one European tenant now and it worked in both.
Hey LinusCansby Thanks for reaching out!
Yeah so we can start it fine, it was working for us all previously, but in the last few days, the black text box shows, but nothing happens from there. None of the users in the meeting are able to see any text.
I'll raise this with Microsoft report and see if they can help. Thanks again 🙂
- And please report back when you get help form them. It could be a problem affecting more tenants.
I notice this in our environment as well. GCC Tenant however a couple weeks ago the option showed up
