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edward04's avatar
edward04
Copper Contributor
Feb 01, 2021

Legacy email login won't let me use MS Teams

When I try to log onto teams (free version) I am told that my email is alreaady registered to a work/school account and that I need to contact the admin there. Problem is, it is my personal email and...
microsoft teams
edward04's avatar
edward04
Copper Contributor
Feb 01, 2021

ChristianBergstrom 

Thanks for all your persistence

So I get the same message through an incognito browser log in on the web app. I am also told I have a choice between a work and a personal account - but both use the same email.

I also went into the Azure link you sent and the only organisation I have is my own, and I can't unsubscribe from that.

Any other ideas?

ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
Feb 01, 2021
Hi, did you read the very first link about the service degradation, sure sounds like it.
  • edward04's avatar
    edward04
    Copper Contributor
    Feb 02, 2021

    ChristianBergstrom 

    Thanks for this - I have tried both those -

    My original company has deleted me from their organisation - but I still have an Azure profile and they can't do anything about that.

    And I can only do the other fix - delete Free Teams if I can get into teams in the first place - which I can't do either.

    Truly a mess...

  • ChristianBergstrom's avatar
    ChristianBergstrom
    Silver Contributor
    Feb 01, 2021
    What a mess. Have you looked at this as well? https://support.microsoft.com/en-us/office/delete-your-teams-free-organization-2c28cfcf-3fbf-497c-938f-8815a8f6a6b9

    You should reach out to the training company asking what they did and to get some assistance.
  • edward04's avatar
    edward04
    Copper Contributor
    Feb 01, 2021

    To add, I wasn't the person who created the Azure/Work account, I just gave my email to the company that was training me...

  • edward04's avatar
    edward04
    Copper Contributor
    Feb 01, 2021

    CORRECTION - I tried to delete my azure account, but I can't seem to do that either...

  • edward04's avatar
    edward04
    Copper Contributor
    Feb 01, 2021

    ChristianBergstrom 

    Thanks - I have tried those too.

    I think its because I had an account created on Azure when I went on a Teams training

    I have now deleted my Azure Tenant that seems to have been created but that doesn't seem to have worked either...

    I am going to bed. Very weird

     

  • ChristianBergstrom's avatar
    ChristianBergstrom
    Silver Contributor
    Feb 01, 2021
    See the second link in my first reply. Open up ”I keep receiving the "Which account do you want to use?"
  • edward04's avatar
    edward04
    Copper Contributor
    Feb 01, 2021

    ChristianBergstrom 

    Thanks. Yes I did, I was trying to avoid creating another user name for my personal account. I have also tried the other pieces such as uninstalling and reinstalling, although I did just find an MS Teams file from May which was when i first started using it and have deleted that and uninstalled teams. I am not sure that will work as I have already done everything but that before. If i try it again, I will try the broswer first and see, but the fact that I get the same error then makes me think the only option si to change my user name - which I am trying to avoid.