Forum Discussion

rhiannon67's avatar
rhiannon67
Copper Contributor
Dec 04, 2023

Jabra Headset muting all audio when lifting boom arm

We use Jabra Evolve2 65 headsets as standard in our business. Some (not all) users experience the same issue, where when they lift their boom arm it mutes all audio through the headphones for them. S...
devices
microsoft teams
duesentrip's avatar
duesentrip
Copper Contributor
Nov 26, 2024

I also had this problem for a long time and was about to go the way of manual driver installation after reading that many people said the Intel Smart Sound Technology for Bluetooth Audio is responsible. I looked for the hardware IDs of my device to find the right driver and stumbled upon Treexy and their software Driver Fusion. I had software in the past for updating drivers but was never a fan but gave driver fusion a shot. And voila - it fixed the Jabra Problem by letting me install the newest driver for Intel Smart Sound Technology for Bluetooth Audio and fixing other driver problems. I disconnected and reconnected my Jabra Headset (Evolve2 75) and since then muting works as expected - also synchronizing with Microsoft Teams. I am using the newest driver version 10.29.0.1152 from 18.10.2024. (I am not working or affiliated anyhow to treexy - just wanted to share my experience).