Forum Discussion
rhiannon67
Dec 04, 2023Copper Contributor
Jabra Headset muting all audio when lifting boom arm
We use Jabra Evolve2 65 headsets as standard in our business. Some (not all) users experience the same issue, where when they lift their boom arm it mutes all audio through the headphones for them. S...
HelloBenTeoh
Dec 05, 2023Bronze Contributor
rhiannon67 hey, you mentioned updating drivers for Windows but have you tried updating the firmware on Jabra headsets themselves?
You may also want to try installing the Jabra software (eg Jabra Direct) and see if you have options there that can help for managing the behaviour of the boom arm.