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rhiannon67's avatar
rhiannon67
Copper Contributor
Dec 04, 2023

Jabra Headset muting all audio when lifting boom arm

We use Jabra Evolve2 65 headsets as standard in our business. Some (not all) users experience the same issue, where when they lift their boom arm it mutes all audio through the headphones for them. S...
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HelloBenTeoh's avatar
HelloBenTeoh
Bronze Contributor
Dec 05, 2023

rhiannon67 hey, you mentioned updating drivers for Windows but have you tried updating the firmware on Jabra headsets themselves?

 

You may also want to try installing the Jabra software (eg Jabra Direct) and see if you have options there that can help for managing the behaviour of the boom arm.

 

 

  • rhiannon67's avatar
    rhiannon67
    Copper Contributor
    Dec 07, 2023

    HelloBenTeoh Thanks for the suggestions, I have tried firmware updates and had a look around the boom arm settings in Jabra direct. Still no luck. 

     

    I think I have identified that the issue sits with the Bluetooth driver, namely 10.0.22621.2506 - I can't seem to roll it back through windows settings but will carry on investigating a way to do so! 

    Thanks, 

    • Rosse_ros's avatar
      Rosse_ros
      Copper Contributor
      Dec 20, 2023

      Any further updates? rhiannon67 

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