Jabra Evolve 75 UC Mute/Unmute Sync Issue With Teams 1.5.00.22362 (8/26/22)

harmonjeff 

I suddenly started experiencing this issue about a week ago (for unknown reason) and it had been such a pain not being able to use the microphone arm to mute/unmute.

My setup:

• Windows 11
• Jabra Evolve 75
• Jabra Link 370
• Jabra Direct (installed)

After much troubleshooting without success, I found a post by Jabra Support on another site which stated the following:

We are sorry to hear that you are not able to unmute the microphone on your Jabra Evolve 75 headset when lowering the microphone boom arm on a Microsoft Teams call; this is certainly not what we expect. We recommend that you try resetting your Jabra Evolve 75 using the instructions linked here: https://www.jabra.com/supportpages/jabra-evolve-75/7599-832-109/faq/How-do-I-manually-reset-my-Jabra-Evolve-75-to-the-default-settings#/. After you have successfully reset your Jabra Evolve 75 headset, follow these instructions to re-pair the headset to your Jabra Link 370: https://www.jabra.com/supportpages/jabra-link-370/14208-08/faq/How-do-I-pair-or-re-pair-a-Jabra-Bluetooth-device-with-the-Jabra-Link-Bluetooth-adapter#/.

By following above to reset Jabra Evolve 75 and re-pairing from Jabra Link, it finally fixed the issue!