Forum Discussion
Jabra Evolve 75 UC Mute/Unmute Sync Issue With Teams 1.5.00.22362 (8/26/22)
harmonjeff - Hi, Have you found a resolution to your issue?
We are having the same with Jabra Headset/HP Laptops/Teams/WIN10 & 11 combination.
We have tested and replicated the issue with different combinations of downgraded and upgraded operating systems, firmwares and softwares including testing with Zoom and Webex, used bluetooth direct or with Jabra dongle, and logged issues with all vendors for a solution. If we use a wired Jabra Headset the issue goes away. The same issue remains when using the combination of Jabra Headset/HP Laptops/Teams/WIN10-11; it goes away using a wired or different make of headset and/or another communication software on the laptop such as Zoom or Webex.
Our people have to use the workaround of the Teams onscreen mute/unmute and everyone is stressing that they are muted or not in calls.
If anyone has a resolution they found it will help many people across the world.
Hello everyone,
After struggling for months I realized that this issue started only after I've got my laptop replaced.
I realized yesterday that the management of mute\unmute is under the laptop mute function key, which means if I press that button, then MS Teams will be muted, and Jabra mute light will turn on, and the opposite will happen when I trigger the mute from the laptop function button.
I decided to use the button instead of Jabra or MS team button because the laptop button syncs all others and then all is good then.
The only issue is that I have to have my laptop screen open all the time in order to press the button!, otherwise I could do Jabra mute only which as we know won't sync others.
At least I know the reason now, I won't try to change this setting otherwise I'll adapt.
Hope that helps people who are having my same setup/scenario.
Regards
Omara
