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harmonjeff's avatar
harmonjeff
Brass Contributor
Sep 07, 2022

Jabra Evolve 75 UC Mute/Unmute Sync Issue With Teams 1.5.00.22362 (8/26/22)

I am having a problem with the Jabra Evolve 75 UC where moving the boom arm up (mute) and down (unmute) works at a hardware level but does not stay in sync with the mute/unmute status in MS Teams.  I...
microsoft teams
Angela_But's avatar
Angela_But
Copper Contributor
May 16, 2023

harmonjeff - Hi, Have you found a resolution to your issue?

 

We are having the same with Jabra Headset/HP Laptops/Teams/WIN10 & 11 combination.

We have tested and replicated the issue with different combinations of downgraded and upgraded operating systems, firmwares and softwares including testing with Zoom and Webex, used bluetooth direct or with Jabra dongle, and logged issues with all vendors for a solution. If we use a wired Jabra Headset the issue goes away. The same issue remains when using the combination of Jabra Headset/HP Laptops/Teams/WIN10-11; it goes away using a wired or different make of headset and/or another communication software on the laptop such as Zoom or Webex.

 

Our people have to use the workaround of the Teams onscreen mute/unmute and everyone is stressing that they are muted or not in calls.

 

If anyone has a resolution they found it will help many people across the world.