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harmonjeff's avatar
harmonjeff
Brass Contributor
Sep 07, 2022

Jabra Evolve 75 UC Mute/Unmute Sync Issue With Teams 1.5.00.22362 (8/26/22)

I am having a problem with the Jabra Evolve 75 UC where moving the boom arm up (mute) and down (unmute) works at a hardware level but does not stay in sync with the mute/unmute status in MS Teams.  I...
microsoft teams
harmonjeff's avatar
harmonjeff
Brass Contributor
Nov 28, 2022
Here at the end of November the issues remain exactly the same. There have been a couple of updates to the Jabra and MS Teams software. None of them have changed anything. The hardware mute status (boom arm up) is not in sync with the software mute status in Teams more than 40-50% of the time.
harmonjeff's avatar
harmonjeff
Brass Contributor
Jan 05, 2023

As of January 4 this issue remains exactly the same. Multiple updates to Jabra Direct and MS Teams and the problem remains. The boom arm properly mutes and unmutes in Zoom just as it has all along but the software mute status in MS Teams is only in sync with the position of the boom arm on the headset about 50% or less of the time.

  • harmonjeff's avatar
    harmonjeff
    Brass Contributor
    Jan 05, 2023
    This issue persists with all of the drivers, firmware, and software are at their most current versions:
    - Link 370 with firmware version 1.87.0
    - Jabra Evolve 75 with firmware version 2.38.0
    - Jabra Direct version 6.5.31801
    - Microsoft Teams Version 1.5.00.33356
    • harmonjeff's avatar
      harmonjeff
      Brass Contributor
      Jan 11, 2023
      I heard back from Jabra tech support today. They believe the issue is the Link 370 and are sending me a Link 380 to see if it solves the problem. I will report back here one way or the other.
      • harmonjeff's avatar
        harmonjeff
        Brass Contributor
        Jan 16, 2023

        I received the Jabra Link 380 that Jabra support sent me. Updated it to the latest firmware. Have done a test meeting with just myself and it seems like this might actually have fixed the issue! Not ready to declare total victory yet, want to go a week or two with real meetings.

         

        I got myself in a Teams meeting and the software status of the mute was 100% in sync with the location of the boom arm on the Jabra Evolve 75 UC. Raise the boom, Teams mutes. Lower the boom, Teams unmutes. Just like it always has done in Zoom, it now also seems to do that 100% of the time in Teams.

         

        • Link 380 with firmware version 1.16.0
        • Jabra Evolve 75 UC (not Teams edition) with firmware version "2.38.0 (Value Pack 2)"
        • Jabra Direct version 6.5.31801
        • Microsoft Teams Version 1.5.00.33356

        Incidentally, when I first paired the Jabra Evolve 75 with the Link 380, Jabra Direct said that for both Zoom and Teams the Jabra Evolve 75 was "Not Ready". After I went into teams and set it up to be used for both the audio and the mic for Teams the software reported it was "Ready" for Microsoft Teams.

         

        Will report back here within 2 weeks to let everyone know for sure if the replacement of the Link 370 with the Link 380 dongle fixes this issue that has plagued me since August of 2022.

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