Forum Discussion
Jabra Evolve 75 UC Mute/Unmute Sync Issue With Teams 1.5.00.22362 (8/26/22)
harmonjeff and others. I have a similar issue with the Jabra Evolve 75 UC and Teams since last week. Running on Windows 10 but no software updates have been installed (not for MSTeams, Jabra, Windows) recently. Everything worked just fine.
Now the headset and Teams interact 'weirdly'. Some examples: in the middle of a call I'm put on pause without a clear cause. Sometimes triggered when someone types a message in the chat but not always. The option to mute myself by lifting the mic doesn't work or mutes both mic and speakers. A test call in Settings starts up, the screen flickers and after a couple of seconds the call is terminated without even hearing the result. No clue which component is causing this.
Windows Version 10.0.19044 Build 19044
Microsoft Teams Version 1.5.00.21668 (64-bit). It was last updated on 19/08/2022
Jabra Direct Version: 6.3.22201
Jabra Evolve 75 Firmware version: 2.38.0
Jabra Link 370 Firmware version: 1.87.0
Restarts, reinstallations have not helped at all. And just like Jeff posted, no problems with Zoom.
Someone have an update about this behavior ?
- I have a support ticket open with Logitech on this issue. They have had me try a number of things, none has made a difference. The latest was to use the button at the top of the right ear cup to mute/unmute. Same behavior where it seems to be in sync with the software mute status in Teams about 50% of the time (or worse).
Outside of that, I have had no updates.I have the same issue...
If you have any solution, could you please share ?thanks
I have no solution thus far. Jabra has said they are working on this and to watch out for new versions of Teams and/or drivers from Jabra. So far nothing. Mid-October and the issue remains exactly the same for me.
