Forum Discussion
IVR configuration in Microsoft teams - Configure Busy call message
Hi All, Please share your thoughts. I am currently working on Microsoft Teams IVR configuration for one of our customers. In my setup, I have a main Auto Attendant that transfers calls to either a...
I ran into this too when setting up our https://activecalls.com. What worked for me was using the Call Queue overflow and timeout settings together with custom announcements. I recorded a short “we’re currently busy” message and set it to play when the call hits max wait time. It’s not a perfect busy signal, but it gives callers a clear update during high traffic.