Forum Discussion
IVR configuration in Microsoft teams - Configure Busy call message
Hi All, Please share your thoughts. I am currently working on Microsoft Teams IVR configuration for one of our customers. In my setup, I have a main Auto Attendant that transfers calls to either a...
Hi,
I would recommend you to look into the Calling policy and configure the Busy on Busy configuration that would help to route the second call based on the users configuration to send the call to voicemail after 20-30seconds accordingly.
With Regards,
Satish