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Is it possible to transfer call to a specific number from Teams client?
Hi everyone,
Our Teams are now configured with Direct Routing function and is connected with another PBX through SBC.
We set a ring group in another PBX, including that PBX's extension and a dummy extension which will call Teams client simultaneously.
We have confirmed that PBX extension and Teams Client can call each other normally.
Now if there is an incoming call to this ring group, Teams client can answer this call.
But when tried transferring the call, it seems that I can only transfer to an internal teams user.
Is it possible to transfer call to a specified number from Teams client?
Any idea is warmly welcome!
Hi,
Yes, you can transfer calls to external PSTN numbers. In the more actions menu you have the options Transfer and Consult then transfer.
Hi Linus,
Thank you for your reply!
I know the transfer menu, but after clicking transfer, I can only select a teams user to transfer the call.
There is no dial pad for me to enter a specific number.
Is it related to my account access, or something else?
