Forum Discussion

Copper Contributor

Jul 28, 2020

Solved

Is it possible to transfer call to a specific number from Teams client?

Hi everyone, Our Teams are now configured with Direct Routing function and is connected with another PBX through SBC. We set a ring group in another PBX, including that PBX's extension and a dummy...

teams client

Transfer

Ryan Steele
Jul 29, 2020
Audreylu92 Just type the phone number into the search box.

LinusCansby

MVP

Jul 28, 2020

Hi,

Yes, you can transfer calls to external PSTN numbers. In the more actions menu you have the options Transfer and Consult then transfer.

Audreylu92

Copper Contributor

Jul 29, 2020

LinusCansby

Hi Linus,

Thank you for your reply!

I know the transfer menu, but after clicking transfer, I can only select a teams user to transfer the call.

There is no dial pad for me to enter a specific number.

Is it related to my account access, or something else?

Ryan Steele
Bronze Contributor
Jul 29, 2020
Audreylu92 Just type the phone number into the search box.
- Audreylu92
  Copper Contributor
  Jul 29, 2020
  Ryan Steele
  Hi Ryan,
  I have an additional question.
  After transferring the call from teams, the opposite side can't hear hold music, just quiet.
  But if I hold a call on teams client, the opposite side can hear Teams default hold music.
  I am wondering if it's Teams technical design, that no hold music will be played when call is transferred?
  - Ryan Steele
    Bronze Contributor
    Jul 29, 2020
    Audreylu92 I've looked into this and learned that yes, this is by design. It is due to the way Microsoft has implemented hold music. See this post by DaveChomi for the technical details.
- Audreylu92
  Copper Contributor
  Jul 29, 2020
  Ryan Steele
  Hi Ryan,
  Yes, you are right! I also found it.
  Thank you so much for your sharing!