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Shishira's avatar
Shishira
Copper Contributor
Aug 05, 2020
Solved

Insights is not working

Hi all

 

I've come to notice in the past couple of days that the insights tab which I added to all classrooms is not showing any data. Does anyone else have a similar issue? Or better, a solution?

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  • HenryPhillipsNimbitech's avatar
    HenryPhillipsNimbitech
    Aug 08, 2020
    Hi,

    https://support.microsoft.com/en-gb/office/educator-s-guide-to-insights-in-microsoft-teams-27b56255-90c0-47aa-bac3-1c9f50157181

    Is this a relatively new class as with all data of this nature it can take a while for it to trickle through.

    Thanks

    Henry

3 Replies

  • HenryPhillipsNimbitech's avatar
    HenryPhillipsNimbitech
    Bronze Contributor
    Aug 08, 2020
    Hi,

    https://support.microsoft.com/en-gb/office/educator-s-guide-to-insights-in-microsoft-teams-27b56255-90c0-47aa-bac3-1c9f50157181

    Is this a relatively new class as with all data of this nature it can take a while for it to trickle through.

    Thanks

    Henry
    • Shishira's avatar
      Shishira
      Copper Contributor
      Aug 10, 2020
      The classes are approximately 10 days old, and I have been conducting classes for 8 days now. How long do you figure it'll take for the data to get through?
      And yes, our college has 1000+ kids and 20 classrooms in total. Thats a lot of data.
      • HenryPhillipsNimbitech's avatar
        HenryPhillipsNimbitech
        Bronze Contributor
        Aug 10, 2020

        Hi Shishira ,

         

        If Insights is confirmed as being turned on, which it is by default and it has been 14 days but I would give it 30 days then I would look to raise a case with Microsoft just to be sure we are not waiting for nothing.

         

        I understand that it kicks in on active classes, so I presume we are looking to insights of classes that are actively in use.

         

        Thanks

         

        Henry