Forum Discussion

Copper Contributor

May 27, 2021

Solved

Incoming Team call knocking me off ongoing call or meeting

Scenario: I am in a Teams meeting or on a call with a client. An incoming call (either a colleague or external) interrupts me and puts my meeting or original call on hold. How can I stop such a...

microsoft teams

PeterRising
May 30, 2021
bradley88 As a user from the Teams client settings (which you can access by clicking on the 3 dots next to your profile pic at the top right of Teams) you can modify your call answering settings as shown below.

A better option though would be to ask your admin to set the busy on busy options in the teams calling policy as per - https://docs.microsoft.com/en-us/MicrosoftTeams/teams-calling-policy#busy-on-busy-is-available-while-in-a-call

PeterRising

MVP

May 30, 2021

bradley88 As a user from the Teams client settings (which you can access by clicking on the 3 dots next to your profile pic at the top right of Teams) you can modify your call answering settings as shown below.

A better option though would be to ask your admin to set the busy on busy options in the teams calling policy as per - https://docs.microsoft.com/en-us/MicrosoftTeams/teams-calling-policy#busy-on-busy-is-available-while-in-a-call