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AMcewen84's avatar
AMcewen84
Copper Contributor
Nov 02, 2022

Incoming calls ringtone also rings on Bluetooth devices

Since the most recent update, when we get direct or queue calls in Teams, the native ringtone of a Bluetooth headset also chimes as well as the Teams ringtone. This has happened on a Sony device, a Sennheiser device, as well as a couple others. The teammate that has not updated Teams does not experience the issue.

 

So far, I have tried re-installing Teams entirely twice.

I have checked through Teams settings (especially secondary ringer settings)

I have toggled different options in Win10 App Volume and Device Preferences

I have checked for updates for the Bluetooth drivers

 

When I wire the Sony WH-1000XM4 headphones in AUX, I do not experience this issue.

 

Thank you in advance for any assistance.

    • AMcewen84's avatar
      AMcewen84
      Copper Contributor

      Shmee I'm not completely certain but I believe it's related to in-band ringing in the avrcp transport. I changed my device from a headset to headphones and it hasn't done it since. 

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