Forum Discussion
Incoming call puts current call on hold
Hi,
Will the meeting be placed on hold automatic when you get an incoming call or is it when you answer the incoming call during the meeting?
It should work like this: When you are in a meeting or busy in a call and you get a second call you can select if you want to answer the second call or not. If you answer it your first call (or meeting) will be put on hold. If you don't answer the second call it will go to voicemail, you can also click the red deny button and it will go directly to voicemail.
If you want to you can set yourself as "Do Not Disturb" and calls will go directly to voicemail.
It is also possible to use Busy-on-Busy, the second caller will then get a busy signal if you are busy in a call or meeting.
https://docs.microsoft.com/en-us/microsoftteams/teams-calling-policy
Do you have the same experience with the Resume-button on other computers or if you use the Teams Web application (https://teams.microsoft.com)?
LinusCansby my company has noticed this issue today. Some with headsets using the softphone on their computer, some without headsets that are using a handset (Yealink T56A). I haven't figured out what's going on or what's changed. I haven't made any config changes in the past week, so I'm not sure what is going on. I have googled around and this seems to be the only thread about it.
I have been having the same problem. Any solution yet? I am trying to adjust by changing the settings to have incoming calls 'not' go to Voicemail, but 'Do nothing'. (which isn't ideal) I am also using a Jabra Headset and have it connected to both my Phone and PC, with Teams installed on both. I wonder if this may be part of the issue? Any solutions yet on your end? mcgomez @Linus Cansby