Forum Discussion

brahmajith's avatar
brahmajith
Copper Contributor
Aug 11, 2022

In MS Desktop Teams navigator.mediaDevices.getDisplayMedia is not working for the screen share

We have loaded an external website (which allows the user to make or recieve phone calls) as a personal tab in MS teams. In the app, the user want to share the screen while they are in the active call. But in teams navigator.mediaDevices.getDisplayMedia is throwing permission denied error. Is there any workaround or solution to enable the screen share option for the personal apps in teams?

microsoft teams

1 Reply

  • Therese_Solimeno's avatar
    Therese_Solimeno
    Moderator
    Aug 18, 2022

    Hello, brahmajith 

    Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:

     

    • Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

    https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20

    https://support.serviceshub.microsoft.com/supportforbusiness/create

    Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/, where authorized Microsoft agents are available to trouble an issue until it’s resolved