Forum Discussion
Jaimin18
Oct 01, 2026Copper Contributor
How to transfer an external SIP call directly to a Teams user's voicemail?
Hi, I am working on an external SIP-based reception platform that connects to Microsoft Teams through Direct Routing. My requirement is to transfer an external call directly to a Teams user's voice...
DennisMatl
Oct 05, 2026Brass Contributor
I have never tried it through the SBC. We have had issue with add ons to an INVITE getting stripped as it passes through the various systems.
We just created a Call Queue in Teams admin and used that to route that number to a users voicemail.
We only needed to do that for a few weeks and that was the easiest solution for our situtation.