Forum Discussion

Brass Contributor

Oct 02, 2023

How to stop the pop-up of this window in Teams?

Hi, can someone help me to stop the pop-up of the following? Thanks

Brass Contributor

Oct 02, 2023

You want it not to remember your different accounts?
Have you tried clearing the cache?
https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache

Brass Contributor

Oct 02, 2023

I cleared the cache but that pop-up window still exist when I signed out. Any help?

Carl_Karawani
Brass Contributor
Oct 03, 2023
tanacal

You may need to remove the accounts as well:

For personal accounts:
Start button Start > Settings > Windows Accounts >Email & accounts.

For work/school accounts:
Start button Start > Settings > Accounts > Access Work or School

Ref. https://support.microsoft.com/en-us/office/sign-out-or-remove-an-account-from-microsoft-teams-a6d76e69-e1dd-4bc4-8e5f-04ba48384487
- tanacal
  Brass Contributor
  Oct 03, 2023
  Carl_Karawani
  
  Sorry, I don't get it. Why do I need to remove account? Thanks,
  - Carl_Karawani
    Brass Contributor
    Oct 03, 2023
    I'm assuming that the reason you're seeing that pop up every time is because teams is for some reason logging you out everytime you kill the app (hence asking to log back in).
    
    Clearing the cache was the top suggestion found online, but the next suggested item was also clearing the logged in users.
    
    Although I've never experienced the exact issue you have, I could attest to similar issues with logins where removing/adding account fixed it.
    
    https://techcommunity.microsoft.com/t5/microsoft-teams/teams-keep-logging-me-out-and-or-crashes/m-p/2910979
    
    https://answers.microsoft.com/en-us/msteams/forum/all/teams-keep-logging-me-out/4c9a12e0-4ecb-44ce-b85a-b0a9111a5473
    
    Figured it's worth a shot.

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