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leadstrat's avatar
leadstrat
Copper Contributor
Jan 29, 2020

How do I reset my domain in Microsoft teams we cannot get the password

I am trying to set up Microsoft teams for my organization. It looks like someone who no longer works for the company set us up in Microsoft teams. We do not have the username, password, nor access to...
microsoft teams
ChrisWebbTech's avatar
ChrisWebbTech
MVP
Jan 29, 2020
if they set you up then you should have the same access to set it up if you are an admin in your tenant. If you are trying to setup a new Teams instance on free Teams, then it's going to be with a personal account and not one you can control or really have any help with getting control of that account.
leadstrat's avatar
leadstrat
Copper Contributor
Jan 29, 2020

ChrisWebbTech 

 

I think whoever set it up. Set the entire company as members of the team using our company group email. We are not admin. When we login, we get a screen that says "Some has already set up teams for your organization. Ask your admin to set you up to get started". I don't have access to whoever is admin.

  • ChrisWebbTech's avatar
    ChrisWebbTech
    MVP
    Jan 29, 2020

    leadstrat Sounds like you / your users do not have Teams licenses assigned to your accounts. Pretty sure that's the message that pops up when that is the case. You have to have an admin do this, if you do not have an Office 365 global admin account, your going to be in a whirl of hurt. Not sure this is something Microsoft can fix or not. I would contact Office 365 support but without a global admin account to assign licenses etc. you can't do much. 

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