Forum Discussion
How can we setup Automated Phone Call Recording and Transcribing for Call Queues?
Hi Paul,
Unfortunately, automated recording of the Phone Calls in Microsoft Teams Call Queue are only possible by Compliance Recording solution provided by the Microsoft Third Party vendors.
Apart from manually starting the recording of the call we cannot record the call.
You can consider providing feedback on Microsoft Feedback Portal (Microsoft Teams · Community) to Microsoft about this issue (request), or you can send a feedback directly from Microsoft Teams by clicking on ... > Help > Give Feedback.
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With Regards,Satish
If you are still looking to record just a handful of users then you will need to chose a recording platform that will only charge you for the recorded users per month. Here is an example -- https://vimeo.com/947426413/2feddf05aa
Hope this helps
Regards
Andi
AndiW16thanks Andy, I will check this out, I noticed on the video link you provided it shows individual analytics, do you know if it will record users who answer calls from a Queue as opposed to just regular direct calls?
Appreciate your help!
- Hi Paul,
The product does record all calls, direct and through call queues as well as being able to report on all incoming numbers, call queues, users and user groups.
Hope this helps
Andi